Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

Thank you for shopping at Metro87.store. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused and in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • All accessories, manuals, tags, and included materials must be returned with the product.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Personalized or customized products

  • Clearance or final-sale items

  • Perishable goods

  • Hygiene-related products that have been opened or used

  • Products damaged due to customer misuse

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@metro87.store

Please include:

  • Order number

  • Description of the issue

  • Clear photos showing the damage or defect

After review, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

depending on the circumstances.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was shipped

Shipping fees paid at checkout are generally non-refundable.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times vary depending on financial institutions.

  • Most refunds appear within 5–10 business days.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card company.

  3. Contact your bank.

If you still have not received your refund, contact support@metro87.store.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact support@metro87.store.

8. Policy Changes

Metro87.store reserves the right to update or modify this policy at any time without prior notice.